Content about CRM

10.29.09

Microsoft plans to expand the number of countries where it offers the hosted version of its Dynamics CRM product, which has proved popular in the US and Canada where it is already offered.

10.22.09

New Times Demand a New Strategy

In the wake of the financial crisis, businesses around the globe are being called upon to redefine their role in society, rebuilding trust and restructuring operations from the ground up to meet our planet's most pressing problems.
Join Oracle and Partners for our Virtual Trade show to understand why corporate excellence is redefining competitiveness.

10.16.09

Business intelligence solutions are historically complex, expensive and take months or years to install. However QlikView software, developed by QlikTech, costs around a third of other systems and can be up and running in days.

09.29.09

The current challenging economic situation both decreases the willingness of many companies to invest, while at the same time increases the need to capture and analyse data in order to stay competitive.

09.29.09

Oracle’s stealthy move to raise the price of some of its database management modules could be as damaging to its relationship with its customers as SAP’s decision to raise the cost of its enterprise support prices.
 

09.29.09

Lesson learned, how many projects have you initiated that have failed to deliver in some way? It can be a hard question to ask of yourself, but even the best planning in the world can't mitigate factors outside your control.

 

09.29.09

Social CRM is just what it sounds like. Rather than relying on software to track customer histories and then put that data in the hands of people who need it, social CRM is about the relationship itself. It's about using the plethora of social media tools to maintain an actual conversation with customers. Twitter is the tool that's most obviously suited for this function.

07.27.09

Comverse and Infor have announced a strategic partnership that expands the telecom industry-leading Comverse ONE Billing and Active Customer Management solution to include capabilities from Infor CRM.

07.19.09

Lithium has changed its game. Once limited to customer communities, the company has moved to become a complete social CRM for the enterprise.